At Faunley, we understand that receiving your authentic goods promptly and securely is essential. We have built our shipping process to be completely transparent, dependable, and effortless for you.
Shipping Rates & Delivery Estimates
Great News: We are currently providing 100% FREE worldwide shipping on all orders for a limited time!
| Destination | Shipping Fee | Estimated Delivery Time |
|---|---|---|
| United States & United Kingdom | $0.00 | 4 - 11 business days |
| Selected Countries* | $0.00 | 5 - 13 business days |
| Rest of the World | $0.00 | 7 - 18 business days |
*Selected Countries Include: Australia, Canada, Czechia, Ireland, Germany, France, Italy, Belgium, Mexico, New Zealand, Romania, Switzerland, Finland, Greece, Hong Kong, China, Hungary, India, Japan, Netherlands, Portugal, Singapore, South Korea, Spain, Sweden, Vietnam.
Our Late Delivery Guarantees
For USA, UK, and Selected Countries:
We are committed to delivering on time. However, if your package arrives outside the estimated delivery window, simply contact us at hello@faunley.com. As a gesture of our commitment to your experience, we will issue $1 cashback and a $5 discount coupon for your next purchase.
In the highly unlikely event (under 0.01% of orders) that a logistics issue delays your package beyond 60 days, we will process a full refund immediately. If the delayed package eventually arrives at your door, it is yours to keep at absolutely no cost!
For the Rest of the World (International):
For locations outside our "Selected Countries" list, transit can occasionally take between 35 and 45 days based on local postal networks. Every international order includes full tracking. If your delivery takes longer than 100 days, we will gladly offer a full refund or send a replacement via an alternative carrier, whichever you prefer. Just like our standard guarantee, if the original delayed package arrives after your refund has been processed, you can keep the items for free.
We are proud to provide this reliable, cost-free delivery service so you can enjoy our quality products globally without worrying about shipping fees.
Order Processing Time
Prompt dispatch ensures swift delivery. Our dedicated warehouse team works hard to securely pack and process your order within 1 to 3 business days. Once your package is on its way, you will receive a shipping confirmation email complete with your tracking information.
Taxes, Duties & Customs
We take care of all applicable customs duties and import taxes on your behalf. When you shop with Faunley, the checkout price is the final price—you will never face unexpected clearance fees or surprise charges upon delivery.
Returns & Replacements
Your absolute satisfaction is our standard. If your order arrives damaged, defective, or incorrect, please refer to our official Refund Policy to learn how we quickly handle replacements or refunds.
Mandatory Customs ID for Specific Countries
Faunley delivers worldwide, but some international customs agencies require specific identification details to clear incoming packages. If you reside in one of the countries listed below, please provide your required ID number in the Notes Section at checkout.
Countries Requiring Personal ID Information:
- Brazil: CPF (Individuals) or CNPJ (Businesses).
- Italy: Codice Fiscale (Tax Code).
- Spain: Número de Identificación Fiscal (NIF).
- China: National ID number.
- Russia: Passport number or Tax Identification Number.
- South Korea: Personal Customs Clearance Code (PCCC).
- Turkey: Turkish Identification Number (T.C. Kimlik No.).
- India: Certain carriers require a TAX ID or Personal ID number.
Important Notice: Customs authorities use this ID to verify and release your items. It must exactly match the recipient's name. Missing this information at checkout can lead to customs holds or returned packages, resulting in significant delays.
Need Help?
If you have questions about tracking, delivery timelines, or shipping locations, our customer care team is always here to assist. Contact us anytime at hello@faunley.com.
Thank you for trusting Faunley. We are dedicated to delivering everyday quality directly to your door, safely and reliably.