1. How often should I use the red light therapy wrap?
For best results, we recommend using the device for 15 to 30 minutes per session. You can use it daily, but please listen to your body and start with shorter sessions to see how your skin and muscles respond.
2. Can this device be used on areas other than the waist?
Yes, the included elastic webbing allows you to secure the wrap around different parts of your body, such as your arms, legs, or back, making it a versatile tool for full-body care.
3. Is the device battery-operated or does it need to be plugged in?
This unit is corded electric for consistent power delivery. It connects via a USB to DC cable, which allows you to plug it into a standard wall adapter or a compatible power source.
4. How much does delivery cost and how long does it take?
Faunley offers 100% FREE tracked worldwide delivery on every order. We prepare and ship your package within 1 to 3 business days. Typical transit time is 4 to 11 days for customers in the US and UK, while other countries may take slightly longer. If any package gets delayed or lost in transit, we will promptly send a replacement at no extra cost. You can easily follow your shipment live on our website anytime.
5. Where can I purchase the genuine product safely?
To ensure you receive the 100% genuine item, only order directly through Faunley.com. Third-party sellers on other marketplaces are not authorized to sell our items. Buying directly from the official Faunley store guarantees full warranty support along with protected payment options including Visa, Mastercard, PayPal, Shop Pay, and Klarna.
6. How do returns and refunds work?
We keep our policy straightforward and worry-free. If your order arrives damaged, defective, or not working as expected, simply let us know and we will send out a brand-new unit immediately—no tedious return steps required. If you still aren't fully satisfied with your experience, you are protected by our full money-back guarantee.
7. How do I get in touch with your team?
We are here around the clock to help. Feel free to reach out via email at hello@faunley.com or send a message through the live chat feature directly on our website for quick support.
8. Do you have verified customer reviews for Faunley?
Absolutely! Faunley holds an impressive 4.5+ star rating across verified review platforms and the Shop App community. This positive feedback comes from our commitment to thorough quality checks and prioritizing customer satisfaction with every order.