1. How often should I use the LED mask?
For optimal skin rejuvenation results, we recommend using the mask for 15 minutes per session. Consistent daily or every-other-day use typically shows visible improvements in skin texture and tone within approximately 3 months.
2. Is the mask safe for all skin types?
Yes, the natural light wave technology is designed to be gentle and suitable for all skin types. It provides non-invasive energy to the skin without side effects, making it a safe choice for home beauty routines.
3. Can I walk around while wearing the mask?
The mask features a cordless, rechargeable design, allowing you to move freely while using it. However, if you prefer not to use the head strap, you can simply lie down and let the mask rest comfortably on your face.
4. How much does delivery cost and how long does it take?
Faunley offers 100% FREE tracked worldwide delivery on every order. We prepare and ship your package within 1 to 3 business days. Typical transit time is 4 to 11 days for customers in the US and UK, while other countries may take slightly longer. If any package gets delayed or lost in transit, we will promptly send a replacement at no extra cost. You can easily follow your shipment live on our website anytime.
5. Where can I purchase the genuine product safely?
To ensure you receive the 100% genuine item, only order directly through Faunley.com. Third-party sellers on other marketplaces are not authorized to sell our items. Buying directly from the official Faunley store guarantees full warranty support along with protected payment options including Visa, Mastercard, PayPal, Shop Pay, and Klarna.
6. How do returns and refunds work?
We keep our policy straightforward and worry-free. If your order arrives damaged, defective, or not working as expected, simply let us know and we will send out a brand-new unit immediately—no tedious return steps required. If you still aren't fully satisfied with your experience, you are protected by our full money-back guarantee.
7. How do I get in touch with your team?
We are here around the clock to help. Feel free to reach out via email at hello@faunley.com or send a message through the live chat feature directly on our website for quick support.
8. Do you have verified customer reviews for Faunley?
Absolutely! Faunley holds an impressive 4.5+ star rating across verified review platforms and the Shop App community. This positive feedback comes from our commitment to thorough quality checks and prioritizing customer satisfaction with every order.