1. Is the heating pad safe to use while sleeping?
The heating pad includes 4 timer settings (up to 120 minutes) and an auto-shutoff feature to ensure safety. While it is perfect for relaxing before bed, we recommend using the timer function rather than leaving it on all night.
2. How do I clean the heating pad?
The pad is machine washable. Simply detach the controller cord from the mat, place the pad in your washing machine, and wash on a gentle cycle. Ensure it is completely dry before reconnecting the power.
3. Can I use this for muscle cramps and back pain?
Yes, the 9 heat settings allow you to choose the perfect level of warmth to soothe tired muscles, back pain, neck tension, or menstrual cramps comfortably.
4. How much does delivery cost and how long does it take?
Faunley offers 100% FREE tracked worldwide delivery on every order. We prepare and ship your package within 1 to 3 business days. Typical transit time is 4 to 11 days for customers in the US and UK, while other countries may take slightly longer. If any package gets delayed or lost in transit, we will promptly send a replacement at no extra cost. You can easily follow your shipment live on our website anytime.
5. Where can I purchase the genuine product safely?
To ensure you receive the 100% genuine item, only order directly through Faunley.com. Third-party sellers on other marketplaces are not authorized to sell our items. Buying directly from the official Faunley store guarantees full warranty support along with protected payment options including Visa, Mastercard, PayPal, Shop Pay, and Klarna.
6. How do returns and refunds work?
We keep our policy straightforward and worry-free. If your order arrives damaged, defective, or not working as expected, simply let us know and we will send out a brand-new unit immediately—no tedious return steps required. If you still aren't fully satisfied with your experience, you are protected by our full money-back guarantee.
7. How do I get in touch with your team?
We are here around the clock to help. Feel free to reach out via email at hello@faunley.com or send a message through the live chat feature directly on our website for quick support.
8. Do you have verified customer reviews for Faunley?
Absolutely! Faunley holds an impressive 4.5+ star rating across verified review platforms and the Shop App community. This positive feedback comes from our commitment to thorough quality checks and prioritizing customer satisfaction with every order.